Hoopers Volkswagen in Durban

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comments 5

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  Biveshan Pillay

  :: 29 June 2018 01:35:25

  Service department is absolutely terrible, had multiple problems with my car which was not resolved when it came in initially to you guys and still not resolved after the second time... pathetic Please Speak to Emmanuel Mkhize... He knows all about the mess up’s that he made regarding my vehicle, regarding my brakes which was supposed to be checked when I brought it in at 8000KM and it was not checked when I clearly told him that I get a shudder,and it needs to be checked, and when it came in for the first service I complained about the brakes and he said it’s warped and I need to pay for new brakes which is ridiculous as it is a brand new car and he did not check it at 8000KM when he was told too and a warranty claim could have been done, this could have been avoided if he did his job when the car came in at 8000KM also I reminded him multiple times of the damp smell coming from the air conditioning... he advised that they sorted it out, when I was driving the vehicle home the damp smell was still there, I called him immediately and made him aware of this, he advised that he will send a technician to my working place the next day, that did not happen... I called and he said he forgot and made excuses, he then said that he will send a technician to my home in the evening, I waited the entire evening but nobody pitched up.... he then called me the next morning and gave me an excuse that he gave the technician the wrong cellphone number, even though you guys have my address details... just pathetic, I would never advise anyone to come to you guys By the way still awaiting your service manager to contact me... just goes to show the type of service that you guys give

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  Johan Gräbe

  :: 04 June 2018 07:07:35

  Received instant service from a friendly staff member. Will have to go again soon anyway, if its still as good as it was, they deserve 5 stars.

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  Lerato Myeza

  :: 08 March 2018 06:55:39

  Efficient and great service. Keep you informed of the progress of your vehicle. Shuttle service and complimentary drink!

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  Mbono Mtshali

  :: 22 February 2018 08:03:24

  Hoopers worst ever - brought car in for service to change one part, said cant change part with out changing other parts major labour cost then said more part required so all part already installed must come out so more labour change one that and extra labour cost to add new parts, dont know whta there are doing should know what parts required up front and should not charge extra labour cost for mistake on hopper side, look like want big comission on the expense of the client ,take advantage of client since we know nothing about cars and over charge wont even give other options that will suite your situation like other agents

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  Jean

  :: 16 February 2018 19:50:33

  Located in the busy city centre it is not a first choice dealership, however, staff is friendly and provided a very comprehensive quote.